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Update from the Licence Bookings TeamLicenceBookings.co.za 6 October 2010
The Licensing Department is making headlines with the controversial move to close
down the call centre almost overnight.
To say that they haven't really thought things through before closing the
call centre is an understatement. It would seem that the licence testing stations were completely taken by
surprise, and didn't have time to ramp up on staff or resources to deal with the sudden influx of applicants
wanting to book for their learners or driver's licence.
Apparently, it's chaos at most of the testing stations, with people being turned
away, and other - desperate for a booking - even camping outside the testing station to get a booking.
Driving licence call centre assessedBusiness Day 5 October 2010 The department had cancelled its contract with operator Sibize Calling International, Gauteng transport department spokesman Philemon Motshwaedi said.THE Gauteng labour department may reimplement its centralised, computer-based driving licence booking centre, after suspending it last week. Read the rest of the article ... Drivers Licence Call Centre shut downMoneyWeb 5 October 2010
The manual method for booking is reinstated in Gauteng as the GSSC closes its
problematic contact centre.
The Gauteng Department of Transport (DOT) has shut down its call centre for electronic driver and learner licence test booking indefinitely. Spokesperson Philemon Motshwaedi confirms there were a lot of challenges with the contact centre and says technical glitches also added to the problems. He adds that the main reason for shutting down the call centre is because the provincial department cancelled its contract with the service provider, Sibize Calling International. Chaos at licensing centres
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