Learner & Driver License Bookings

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Update from the Licence Bookings Team

LicenceBookings.co.za 6 October 2010
 
The Licensing Department is making headlines with the controversial move to close down the call centre almost overnight. 
 
To say that they haven't really thought things through before closing the call centre is an understatement. It would seem that the licence testing stations were completely taken by surprise, and didn't have time to ramp up on staff or resources to deal with the sudden influx of applicants wanting to book for their learners or driver's licence. 
 
Apparently, it's chaos at most of the testing stations, with people being turned away, and other - desperate for a booking - even camping outside the testing station to get a booking.
 
 

Driving licence call centre assessed

Business Day 5 October 2010

The department had cancelled its contract with operator Sibize Calling International, Gauteng transport department spokesman Philemon Motshwaedi said. 

THE Gauteng labour department may reimplement its centralised, computer-based driving licence booking centre, after suspending it last week.

Read the rest of the article ...

 

Drivers Licence Call Centre shut down

MoneyWeb 5 October 2010

 
The manual method for booking is reinstated in Gauteng as the GSSC closes its problematic contact centre. 

The Gauteng Department of Transport (DOT) has shut down its call centre for electronic driver and learner licence test booking indefinitely.

Spokesperson Philemon Motshwaedi confirms there were a lot of challenges with the contact centre and says technical glitches also added to the problems.

He adds that the main reason for shutting down the call centre is because the provincial department cancelled its contract with the service provider, Sibize Calling International.

 
 

Chaos at licensing centres
Three-month backlog as Gauteng reverts to manual bookings

TimesLive 4 October 2010  

Emotions ran high at the Krugersdorp Licensing Department when people trying to book an appointment for a driver's or learner's licence test were turned away yesterday.

This was after the Gauteng Department of Transport told municipal testing stations to revert to the manual booking system after the provincial call centre for bookings crashed last week.

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Gauteng licence bookings go manual

TimesLive 30 September 2010

Gauteng's current drivers licence booking system will revert to the manual localised booking system, the province says.

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